Frequently asked questions

The easiest way to contact us is by submitting a form here. We endeavour to respond to all emails within 12 hours

Products can be found easily and quickly in one of three ways:

  1. By Category: Right at the top of the homepage, there is a drop-down menu that lists the different product categories. You can navigate through these to find the product you are interested in.
  2. By Brand: Still at the top on the home page, there is a ‘Brands’ menu item. Hoover on the item to display all brands presently available in our store. Click on the brand of choice and all the products will be displayed.
  3. At the top right hand corner of the homepage, there is a ‘Search’ field. Type the product name in the search field and press enter.

Once you have found the product you are interested in, type in the required quantity and click on the ‘Add to Cart‘ button. Repeat this until all items required have been added to the cart. You can view the contents of your cart by clicking on the ‘Shopping cart’ at the top of the page.

Type the new quantity required in the ‘Quantity’ field and then click on ”Update” to save the change. To delete an item in the basket, click on the red ‘X’ symbol next to the item quantity.

The coupon field is located in the shopping cart. Click to go into the shopping cart, type in the code in the coupon field and click ‘Apply Coupon Code’.

Most of our coupons and discount codes have a validity period as well as a group or groups of products they are valid for use with.

This information will always be provided when a coupon/code is advertised or provided to you. Please refer to this information first. However, if it is valid per date and for the items in your shopping cart, please send us an email at [email protected] or contact us here to clarify the issue.

Should you require any changes to an existing order, please contact us by email to [email protected].

It is of utmost importance that you contact us as quickly as possible preferably within 2-3 hours of placing the order. Most of our orders are dispatched within a few hours of ordering hence we cannot guarantee that we will be able to make all requested changes.

No, we are sorry all orders have to be placed via the website.

All payments are received and processed either by Stripe or PayPal on their secure site.

As you proceed to checkout and confirm your order, you will be transferred to the Stripe /PayPal website to enter your payment details. has absolutely no access to any of your payment data.

Here at, we do everything possible within our capability to protect against fraudulent activities. Firstly, bear in mind that will never send any email to its customers requesting financial information, account passwords or any other information that may be deemed confidential or prone to abuse. If you receive any such email, please do not reply to them nor click on any links that the email may contain. Kindly inform us by phone or email should this occur.

Secondly, in order to protect our customers even further, all our payments are received and processed either by Stripe or PayPal on their secure website using world-class security systems.

In this way, our customers are given the confidence of knowing that their payment is being processed by one of the safest payment methods available. does not collect, process nor have any access to payment data.

Thirdly, the website uses a Security Socket Layer (SSL), a standard security technology which ensures secure transactions between web servers and browsers by establishing an encrypted link. This link allows the establishment of an encrypted link between our website and our customer’s browser therefore ensuring that all data passed between the two remain private.

Lastly, will never share your details with third party except for the fulfilment of your order. This only occurs when we pass your shipping details to our courier in order to effect the delivery of your order.

This list is not exhaustive as we continually develop and adopt other fraud detection systems and practices to keep our customers safe.

Once your order is placed, you will receive a notification of ‘Processing’ order. This confirms that we have received your order.

When your order is dispatched from our warehouse, you will receive a further notification ‘Shipped’. If there is any additional information for you at any of these stages, we will add some comments to the relevant notification.

You may wish to keep an eye on your parcel as it makes its way to you. will also track all parcels to ensure that they get to you safely and within the expected time. If we find that a delivery attempt has been unsuccessful, we will inform you so that you can make redelivery arrangements at a time more suitable for you.

We offer different delivery options in terms of the number of working days between placing an order and the receipt of it. Please select the option that is most suitable for you. Further information is available here.

Delivery will be made usually between 9am and 5pm Monday to Friday and Saturday a.m on some occasions. However, we are unable to provide a ‘timed’ delivery service at the present time.

As some parcels sent by us may require a signature upon delivery, our couriers are unable to leave parcels without a signature. However, at their discretion, they may leave the parcel with a neighbour willing to take receipt of it and provide a signature. Otherwise, a card will be left with some information on contacting them to arrange re-delivery or collection from their offices.

Yes, your parcel can be delivered to your work address. Please note that a signature will be required on delivery.

We deliver to all regions in the UK, most destinations within the EU and some countries worldwide. If your country is not listed in the Country drop down on the checkout page, please contact us and we will provide you with a shipping tariff to that destination.

If you selected the ‘Register account’ option on checkout the previous time, then your address details will have been stored on our system. This means you can just sign in to your account on our website with your email and chosen password. However, if you selected the ‘Guest checkout’ option, you will have to re-enter your details as this option does not create an account on the system.

Just click on the ‘Forgotten password‘ link on the Account login page and enter the required information. Our system will send you an auto-generated password instantly; this should be changed immediately to something more memorable for you.

To get notifications from, you will have to enable the ‘Newsletter’ option which is accessible via your account.

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